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Customer Support
On-premise admins
On-premise admins
Help with managing your on-premise NetX environment
Installation & Upgrades
Installing Redis
On-Premise Administrator Overview
On-Premise Hosting Guidelines
Supported Platforms
NetX System Requirements
NetX Sizing Guide
See all 20 articles
Infrastructure
Java Memory Heap
Managing File Paths
Multiple NetX Server Instances
Transcoding Engines
Managing Transcoding Engines
Supported Transcoding Engines
FFmpeg Installation Guide
ImageMagick Guide
GhostScript Installation Guide
OpenOffice Installation Guide
See all 9 articles
Monitoring
Health Check Endpoint
Log Level
Log Files
Managing Log Files
Maintenance
Start and Stop a NetX Instance
Backing Up NetX
Rebuilding the Search Index
Reindex Constituents Job
Reindex Assets with Checksums
System Maintenance Schedule
See all 8 articles
Troubleshooting
Characters on Windows Distorted or Incorrect
Opening Up Port 80 For Tomcat to Use On Windows
NetX (Tomcat) Service Won't Start on Windows
Java Not Available to Tomcat
"Some of your assets may not download" Error Message
Proxy and Firewall Issues
See all 8 articles