See the table below for detailed information on what software platforms are supported for on-premise installation of the latest NetX products. NetX will not provide assistance with configuration in unsupported environments. For a list of system hardware requirements for hosting NetX, see NetX System Requirements. If you are a SaaS (hosted) customer, NetX sysadmins will be deploying your site and this article will not be relevant.
| Component | Notes |
|---|---|
| Server operating systems (for on-premise installations only) |
Microsoft Windows or Linux operating systems currently under official long-term support (LTS) |
| Java platforms |
OpenJDK JDK 17 See JDK - Java Development Kit for more information. |
| Application servers |
Apache Tomcat 9.0 NetX releases are pre-bundled with Apache Tomcat, which is a stable, lightweight and fast-performing application server. Deploying other applications in a single Tomcat container is not supported. |
| Database |
Microsoft SQL Server 2019, 2022 SQL Server Express Editions are not supported. MySQL 5.6, 5.7, 8.0.x As of NetX 8.9, MySQL must be configured to use the InnoDB storage engine. See Supported JDBC Drivers for more information on JDBC drivers required for use with NetX databases. |
| Search engine |
Apache Solr 8.11 Solr is no longer bundled with the NetX application as of NetX 9. See Upgrading to Solr 8 on Windows or Upgrading to Solr 8 on Linux |
| Transcoding engines | |
| In-memory datastore |
Redis (Linux), Memurai (Windows) versions currently under official support |
| Mail servers |
SMTP servers must be able to support the multipart content type. |
Supported browsers
See Supported Browsers for more information.
Antivirus and web filtering
- Virus checking software is a common cause of performance problems. In particular, Symantec must be uninstalled from the server that you want to install NetX on, as it is known to dramatically reduce NetX performance (even stopping the services does not prevent it from slowing NetX down).
- Use of web filters/proxies and other network or local security software is not supported for use with NetX. If issues occur, the customer will be required to disable or whitelist before troubleshooting can commence.