If you are running NetX on Windows and the NetX (Tomcat) service will not start, you might see a message similar to this:
That indicates that something is preventing the Tomcat application server from starting up. The first approach is to review the Tomcat logs as described below:
| Name | Default location | Description |
|---|---|---|
| stderr.log | C:\Program Files\NetXposure\logs | Main Apache Tomcat log; shows all standard console information and Tomcat errors. |
| commons-daemon.xxxx-xx-xx.log | C:\Program Files\NetXposure\logs | This is the log for the service itself, sometimes can be used to indicate issues that are preventing Tomcat from starting up and generating stderr.log. |
Usually, the logs will assist you in identifying the issue that is causing the service not to start. Common causes include:
- Another application is already using Port 80 on the server
- There is an issue with the JDK environment
- Missing files and/or libraries