Support Materials Overview

During the course of a support ticket, you may be asked to provide corroborating information for any issues you may be experiencing. This helps not only our support team assist you better, but also provides crucial information for our engineering team so they can diagnose and provide a solution. This can be especially important if your instance is hosted on-premise and is not readily accessible by support. Such supplementary materials may include screenshots, console errors, logs, or screen recordings. 


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