Your browser provides a variety of tools which may be used to help diagnose any issues relating to your NetX application. As such, during the course of a support ticket you may be asked about errors in your console, using your instance with Incognito mode, or killing your browser's cache. Below these requests are covered in the context of all supported NetX browsers.
All supported NetX browsers have a developer's console available. These consoles will capture programmatic events as you recreate any issue you may be having with your application, and may help NetX engineers diagnose and ultimately fix any issue you may be experiencing, especially when combined with [ logs ]. To forward this information to engineering, you may take screenshots or a screen recording.
Merely opening this console is not enough. Once the console is open, perform the problematic action(s) and allow the console to record the programmatic events that are taking place as you do so.
1. Navigate to NetX and right-click anywhere in your browser window. Regardless of your browser, the option you are looking for will be called Inspect or Inspect Element.
2. A pane will open; select the Console tab of the new pane.
If you do not see a Network tab, use theicon in the header of your developer tools pane. This will open a new tab with all tab options presented to you; select the Console icon to add the tab to the header. This may be done for any other tool including the Network tab.
If you do not see Inspect Element as an option from your right-click context menu from your Safari browser, you may need to enable this feature. To do so, open your preferences via the Safari menu >> Preferences. In the Advanced tab, check off Show Develop menu in menu bar. No restart of your browser is required.
Your support engineer may request that you use your browser's private browsing tool in order to diagnose difficult-to-reproduce issues with your NetX application. For example, certain browser extensions may interfere with NetX's functionality, and you can utilize private browsing to eliminate this possibility without actually disabling the extension in question. Below shows where this option lives with each supported NetX browser.
- Chrome: File >> New Incognito Window
- Safari: File >> New Private Window
- Firefox: File >> New Private Window
- Edge: Use the overflow menu and select New InPrivate window.
- Internet Explorer: Settings >> Safety >> InPrivate Browsing
Sometimes, your browser uses old data it has cached from a particular website, including NetX. This allows browsers to behave more efficiently, and can dramatically decrease loading times of web applications. Most especially if an upgrade has taken place recently, some issues you may be experiencing may be due to your browser erroneously utilizing these cached files rather than generating new ones, causing problems that can be difficult for our Engineering teams to track down. If your support engineer requests it, you can clear this data in all supported NetX browsers in the following ways:
Clearing your cache may slow your browser and your NetX application, and you may need to re-log in to certain sites.
Use the overflow menu of your Chrome browser. Select History; you will be navigated to your web browsing history, from where you can choose Clear browsing data, then Cache images and files. It may take some time for your cache to be fully cleared.
From the overflow menu, choose Preferences, then Privacy & Security. A link midway down titled clear your recent history will allow you to clear your cache. It may take some time for your cache to be fully cleared.
From the top menu, choose Safari >> Preferences; navigate to the Privacy tab. Select Manage Website Data ... and you will be able to remove all stored data at once. It may take some time for your cache to be fully cleared.
Use the overflow menu of your browswer, then choose Settings. Clear browsing data will be its own field; elect to clear your cache files. It may take some time for your cache to be fully cleared.
Use the gear icon to access the Internet options for your browser. Under Browsing history choose Delete, then delete your browser data.