When your site is configured and the initial import complete, it's time to test, train, and roll out to your end-users.
- Does the configuration meet your stated business goals and objectives?
- Who will perform the workflow and configuration testing?
- Is the site ready for all users, or will you soft-launch to a smaller group?
- How will you communicate the rollout of NetX to your organization?
- Will you create custom training guides and where will users find them?
5 things to know about launching NetX
Best practices
Launch softly.
Think about a soft launch with a small group of internal folks to iron out any wrinkles before rolling out to the organization at large. Gather as much feedback as you can and, if necessary, make adjustments to workflows and refine your training approach.
Engage.
Give your system its own identity or brand to develop rapport with users and encourage user adoption from the start (e.g. "The Vault", "DAMbank", "Media Library", etc.). Gather feedback and involve your users in workflow improvements.
Educate.
Help your users get started with new workflows so they give up their old ways. Provide lunch and learn sessions, recurring webinars, handbooks for new employees, ad hoc Q&A sessions, etc. Set up a "Help" folder in NetX so users can download user guides and FAQ materials, or create a "Help" page in your portal.
Inform.
Let your users know how the new system will benefit them. Keep users up to date on new content, configuration changes, bug fixes, and encourage feedback. Send out a quarterly email newsletter or intranet post. Good communication leads to great user experiences.
How-to articles
- All users can access the NetX Knowledge Base— no login required.
- Want to develop your own training materials? You can repurpose content from the NetX DAM User Guide.