Supported Platforms

See the table below for detailed information on what software platforms are supported for on-premise installation of NetX products. NetX will not provide assistance with configuration in unsupported environments. For a list of system hardware requirements for hosting NetX, see NetX System Requirements. If you are a SaaS (hosted) customer, NetX sysadmins will be deploying your site and this article will not be relevant.

Component Notes
Application servers

NetX releases are pre-configured with Apache Tomcat, which is a stable, lightweight and fast-performing application server.

Deploying other applications in a single Tomcat container is not supported.

Supported platforms: Apache Tomcat

Supported versions: 8.5.x


As of NetX 8.9, MySQL must be configured to use the InnoDB storage engine.

See Supported JDBC Drivers for more information on JDBC drivers required for use with NetX databases.

Supported platforms: MySQL

Supported versions: MySQL 5.5 / MySQL 5.6 / MySQL 5.7


Express Editions are not supported.

See Supported JDBC Drivers for more information on JDBC drivers required for use with NetX databases.

Supported platforms: Microsoft SQL Server

Supported versions: 2017 / 2016 / 2014 / 2012

Search engine

Solr is no longer bundled with the NetX application as of NetX 9. See Upgrading to Solr 7 on Windows.

Supported platforms: Apache Solr

Supported versions: 7.7.2

Transcoding engines

See Supported Transcoding Engines.

Mail servers

SMTP servers must be able to support the multipart content type.


We are unable to provide any support for VMWare itself.

All of the operating systems listed in the 'Operating systems' rows above are supported for VMware.

Supported platforms: VMware

Java platforms

Due to recent license changes, we are supporting Oracle JDK version 8u201 for use with NetX products. This version can be accessed at Oracle's Java download archive. See JDK - Java Development Kit for more information.

Supported platforms: Oracle JDK / JRE (formerly Sun JDK / JRE)

Supported versions: 8u201

Server operating systems (for on-premise installations only)

Supported platforms: Microsoft Windows

Supported versions: Microsoft Windows 2012, 2016 Server


NetX only officially supports NetX running on x86 hardware and 64-bit derivatives of x86 hardware.

Although NetX is designed to run successfully on all flavors of Linux, we only test NetX on CentOS Linux.

Supported platforms: Linux

Supported versions: CentOS 7.x / RHEL 7.x / Ubuntu Server 16.04

Supported browsers

See Supported Browsers for more information.

Antivirus and web filtering

  • Virus checking software is a common cause of performance problems. In particular, Symantec must be uninstalled from the server that you want to install NetX on, as it is known to dramatically reduce NetX performance (even stopping the services does not prevent it from slowing NetX down). 
  • Use of web filters/proxies and other network or local security software is not supported for use with NetX. If issues occur, the customer will be required to disable or whitelist before troubleshooting can commence.


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