This guide provides instructions on how to install the NetX I/O desktop application. For more information on using NetX I/O, see the NetX I/O 4 User Guide. If you would like to run NetX I/O in CLI mode (headless), please see NetX I/O 4 CLI.
System requirements
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NetX I/O is supported on Windows, Mac OS, and Linux operating systems. If you wish to use NetX I/O on Linux, you must install the NetX I/O CLI version: see NetX I/O 4 CLI.
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The version indicated for use in NetX I/O's Help tab and the version of your NetX instance must match. NetX I/O 4.2 requires a NetX version of 11.8.x or later.
- If you are using I/O with multiple NetX server instances, you must have sticky sessions configured on the network load balancer serving those instances so that each user is routed directly to a single node.
Installation
- Download the .zip file from the Service Portal.
- Unzip and drag the .app file to your Mac's Applications folder.
- Open NetxIO from Applications and click Open when prompted.
Note: Rosetta is required to run NetX I/O on Apple Silicon. Be sure to Install Rosetta if prompted when opening NetxIO.
NetX I/O requires the Microsoft Visual C++ Redistributable to be installed in the environment that you want to run NetX I/O in. For instructions on how to obtain this package, see https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads.
- To begin the installation, download the latest release of the NetX I/O Windows application from the Service Portal.
- You will want to run the installer as an account with administrative privileges on your machine. Double-click the .exe file to begin.
- After the install wizard appears, you will be prompted to choose the installation location, if desired. Click Next to begin the installation.
- When the installation is complete, the NetX I/O application will automatically open. A shortcut will be placed on the desktop for future access.
Upgrading NetX I/O
Mac OS: Repeat the installation process shown above.
Windows: Download the new installer and run it. It will upgrade the previous version automatically.
Troubleshooting
- If you receive the following error during installation, it means that you do not have Visual C++ Redistributable installed. Close the installation, install the package as described above, and restart the installation.